Privacy Policy
In short: we collect only what you send us in the forms, use it to respond to you and match you with a service provider, and do not sell it.
1. What we collect
- Quote requests: your name, phone number, email address (if you give one), town or area, and the details of the work you need.
- Provider applications: your name, phone number, the service you offer and your service area.
- Emails and calls: what you send us when you contact us directly.
- Basic technical data: like most websites, our hosting provider records standard request data such as IP address and browser type in server logs.
At the time of writing, this site does not use advertising cookies or analytics tracking.
2. How we use it
- To respond to your request and contact you about it.
- To match your request with an independent service provider and pass it to them.
- To keep records of requests and referrals, and to run and improve the service.
- To contact businesses about our services where we found a public business contact (see section 5).
3. Who we share it with
- Service providers: a provider we match you with receives your request details so they can contact you.
- Service vendors: companies that help us run the site and email, which process data on our behalf. These include our website host (Vercel), our form delivery services (Web3Forms, with FormSubmit as a backup), our email provider (GoDaddy / Microsoft), Google Fonts, which serves the site's typefaces, and Unsplash, which serves the site's photos.
- Legal reasons: where the law requires it, or to protect our rights.
We do not sell your personal information.
4. How long we keep it
We keep information for as long as needed to handle your request and keep business records, then delete or anonymise it.
5. Business emails from us
We may email businesses, property managers and short-term rental hosts using publicly listed business contact details. Every such email includes a way to opt out. Reply "stop" and we will not email you again.
6. Your choices
You can ask to see, correct or delete the information we hold about you, or to stop receiving emails from us, by writing to support@protekhomesolutionsllc.com. Providers we have already passed your request to keep their own records, and you would need to ask them directly.
7. Security and children
We take reasonable steps to protect your information, but no method of transmission or storage is completely secure. This site is not directed to children under 13, and we do not knowingly collect their information.
8. Changes
We may update this policy. The date at the top shows the latest version.
9. Contact
Protek Home Solutions LLC, support@protekhomesolutionsllc.com, 404-483-2988. Mailing address: 719 Coachway, Stockbridge, GA 30281.